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Commitment to Excellence at Fresh Start

At Fresh Start, we believe that you deserve support that honors your strength, goals, and journey. Learn more about our Commitment to Excellence below, available for your reference during your time with us! We look forward to seeing the ways you thrive.

Fresh Start Values:  

  • Empowerment: We recognize and honor the innate strength of women.
  • Courage: We value the vulnerability that leads to power and resilience.
  • Growth: We are always striving to become better versions of ourselves.
  • Partnership: We cultivate meaningful relationships built on trust, care, and commitment.
  • Passion: We are passionate about our purpose and motivated by the conviction that what we do matters.
  • Excellence: We lead with integrity and set high standards so we can achieve the best possible outcomes.

Standard of Excellence: At Fresh Start, we’re committed to creating a respectful, supportive space where your goals lead the way. 

Respect: You deserve to be treated with dignity and care. Our services are culturally responsive and trauma-informed. We ask for mutual respect in all interactions, both with staff and other Fresh Start women.

Confidentiality: Your privacy is important. What you share stays confidential—with a few exceptions, such as sharing the risk of harm to yourself or others, allegations of child abuse/neglect, or court orders.

Fresh Start’s service provision model also leverages team collaboration across departments to provide the best personalized, holistic support for our clients. Relevant updates and information may be shared internally with our Fresh Start team to better support you.

You can also authorize or revoke permission to share information with anyone outside of Fresh Start through our Release of Information form.

Empowerment: You are the expert in your life. Fresh Start is here to support your choices, help you build a personalized plan towards self-sufficiency, and honor your right to pause or stop services at any time. 

Timeliness: We value your time and aim to start all sessions promptly on schedule. A 10-minute grace period is in place for all appointments or sessions—after that, we may ask to reschedule to give you our full attention. 

Support: Fresh Start is here to help you move forward through one-on-one support, classes, and support groups. Please join sessions from a quiet, non-driving space so we can focus fully on your next steps. Disruptions or distractions may limit access to services.